Refund Policy

Welcome to xirenlenntech.com.

Xirenlenn Tech LLC is committed to providing customers with high-quality air purification products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Period

Customers may request a return within 7 days of receiving the product.

Requests made after the 7-day period will not be accepted.

Return Conditions

Products must meet the following conditions to be eligible for return:

Unused or uninstalled
Packaging is intact and undamaged
All accessories are included
Suitable for resale

We reserve the right to refuse return requests that do not meet these conditions.

Eligible Refund Situations

Refunds may be requested in the following situations:

Received the wrong item
Product has quality issues
Product was damaged during shipping
Product significantly differs from the description

Please contact us as soon as the issue is discovered and provide your order details and relevant photos.

Non-Refundable Situations

Refunds are not available in the following situations:

Outside the 7-day return period
Product has been used or installed
Damage caused by human error or misuse
Missing original packaging or accessories
Unauthorized return of the product
Return Process
Contact customer service to submit a return request
Provide order number and a description of the issue
Wait for review
Ship the item back after receiving return authorization
We receive and inspect the item
Refund is processed after approval

Unauthorized returns may not be processed.

Refund Processing Time
Review completed within 3–5 business days of receipt
Refund issued within 3–7 business days after approval
Actual time to receive funds depends on the bank or payment provider
Shipping Costs
Due to quality issues

We cover the shipping costs.

Due to personal reasons

Customer covers the shipping costs; original shipping fees are non-refundable.

Return Address

Xirenlenn Tech LLC
5214 W Hasan Dr
Laveen, AZ 85339
United States

Xirenlenn Tech LLC
Email: soto@xirenlenntech.com
Phone: +1 6233240412
Address: 5214 W Hasan Dr, Laveen, AZ 85339, United States